FREQUENTLY ASKED QUESTIONS
HOW LONG WILL IT TAKE TO RECEIVE MY JEWELRY?
Each order takes approximately 7 to 10 business days to assemble and ship. During our busy holiday seasons, it takes 2-3 weeks.
WHAT IS YOUR JEWELRY MADE OF?
The materials for each piece are noted in their product description, but all of our jewelry is made of quality materials sterling silver, fine silver, gold-filled, fine pewter, Swarovski birthstone crystals, and freshwater pearls.
All Vintage Pearl pieces are lead-free.
WILL THE LETTERING BE PERFECTLY STRAIGHT?
No, each letter is individually hand-stamped, making it impossible to get the letters perfectly straight.
The slightly off-set letters add to the charm of a hand-stamped piece. Please expect a variance from our pictures as every piece is different and made unique for you.
AM I ABLE TO RUSH MY ORDER?
Yes, we have rush shipping options available at check-out.
The extra fee allows your order to be expedited through our studio and then shipped USPS Express. We also have our Ready to Ship collection, pieces marked “Ready to Ship” will leave our studio in 3 to 5 days.
HOW DO I KNOW THE CORRECT RING SIZE TO ORDER?
We suggest getting measured at your local jewelry store to ensure accurate sizing.
WHAT IS THE BEST WAY TO MEASURE FOR A BRACELET OR BANGLE?
To determine your bangle size, simply tuck your thumb into the palm of your hand (as if about to put on a bangle) and using tailor’s tape, measure your hand all the way around the set of knuckles closest to your wrist, from knuckle to knuckle.
CAN I ONLY BUY A CHARM?
We have an a-la-carte charm collection that allows the purchase of single or multiple charms.
If you do not see the piece you are wanting to add to your necklace on the A La Carte page please email us at customerservice@thevintagepearl.com and we will assist you.
CAN I HAVE SOMETHING STAMPED ON THE BACK OF A CHARM?
Unless noted in the product description, we only stamp on one side of the charms to keep a quality look.
CAN I COMBINE MULTIPLE ORDERS & SAVE ON SHIPPING?
Due to the volume of orders, we are unable to combine separate orders.
If you would like to ship to different addresses please place separate orders
WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept Visa, Mastercard, American Express, and Discover. We also accept Paypal and Apple Pay!
WHY WAS MY CREDIT CARD CHARGED WHEN I HAVEN'T RECEIVED MY ORDER?
Due to the customized nature of our jewelry, your card will be charged as soon as the order is placed.
CAN I EXCHANGE MY CHAIN FOR A DIFFERENT SIZE?
Sure! Please send back the unworn chain to us with a note telling us the size you would like. We will contact you for any additional payment – if needed.
MY NECKLACE IS TARNISHING, WHAT DO I DO?
Sterling silver naturally tarnishes, especially in humid conditions. Polish cloths will clean your jewelry up in a snap. Polish cloths can be purchased on the a la carte page. Storing your piece in an airtight plastic baggie will help it to not tarnish.
We are happy to clean your piece up for you anytime you need, just contact us first and let us know it’s coming.
CAN I GIFT WRAP MY PIECE?
You have the option of gift wrap with each item during checkout. If you would like an extra gift box you can add them by visiting our A La Carte page.
I'M LOCAL... CAN I COME BY THE TULSA STORE TO PICK UP MY ORDER?
If you live in the Tulsa area and prefer to pick your order up please select “In-Store Pickup” during checkout. If you have questions please call 918-935-3254.
HOW CAN I CONTACT YOU?
We are here to serve you! Please email us at customerservice@thevintagepearl.com or call us at (918) 935-3254.
WHERE IS YOUR RETAIL STORE LOCATED?
TULSA, OK:
3646 S Peoria Avenue
Tulsa, OK 74105
(918) 935-3254